Frequently Asked Questions
(If you don't find an answer to your question here though, please don't hesitate to contact us!)
WHAT SHOULD I DO BEFORE BRINGING MY PET TO VISIT?
MAKE YOUR RESERVATIONS EARLY, ESPECIALLY FOR HOLIDAY AND VACATION TIMES!
Be sure to check with your veterinarian to be certain that your pet's annual vaccines are up to date. This includes: FVRCP AND RABIES. If your pet has not stayed with us previously, or if your pet has had his yearly shots since his last visit, please. They will be needed to register your pet. For your pets protection, all guests must have current vaccinations! BRING A COPY OF YOUR PET'S SHOT RECORDS WITH YOU OR HAVE YOUR PET'S VETERINARIAN EMAIL THEM TO INFO@INNTOCATS.COM
Introduce your cat to the carrier before you need to use it for transport. Make it a familiar, secure and pleasant place so your cat feels comfortable and safe being in and around the carrier.
Here are some tips for familiarizing your cat with the carrier:
* Set the carrier in a favorite place for your cat (in the sun, or on a favorite sofa).
*Put a favorite blanket or soft, absorbent towel in the bottom.
*Place a few kibbles of your cat’s food or a favorite treat in the carrier.
*Use a pheromone spray or wipe (such as Feliway) to help calm your cat.
*Leave the door open and let your cat get comfortable going in and out. When your cat intentionally chooses the carrier as a preferred hiding place, you can close the door for small periods of time – just a few seconds at first.
*Make the carrier a comfortable resting, feeding or play location. Keep the transport carrier out and accessible in the home, not just when you’re taking your cat somewhere.
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WHAT CAN I EXPECT WHEN WE ARRIVE?
YOUR PET MUST BE ON A LEASH OR IN A CARRIER!
For your pet's safety and security, our door is kept locked at all times. Please ring the doorbell and we will come down to let you in.
You will be asked to completely fill out our Guest Care and Contract sheet. (Yes, we really need this information every visit! It authorizes us and your veterinarian to care for your pet.) For a speedy check-in, you may download our Boarding Contract & Guest Services Menu (coming soon!) sheet and complete it before you arrive.
Included in the information needed will be your name, address, phone number at home and office, as well as information about each pet you bring: name, breed, color, sex, age, Veterinarian of record, and any medical information that is necessary for him to have a safe stay. VERY IMPORTANT will be an Emergency phone or cell number where YOU can be reached in case of an emergency with your pet. If you are to be out of the country or for any reason unreachable, please be prepared to leave the number of someone who will make any important decisions for you in your absence.
For medical problems, your Veterinarian of record will be called and if medical treatment is needed, your pet will see his own doctor. In a medical emergency and if, your Veterinarian is unavailable; your pet will see the closest Veterinarian available.
For your pet's protection, our discharge policy requires that we know ahead of time if your pet is to be released to anyone other than yourself. This name must be on the contract when you sign in.
Also listed for your selection are our many Special Services that make your pet's visit extra special! Bedding from home is unnecessary and discouraged; every guest room is furnished with soft bedding.
Your pet will be examined and observed for any notable problems on check in and throughout his stay. Any problems or conditions will be noted and brought to your attention. Any serious or major problems will be treated appropriately. To insure every guest a flea free, clean and fresh environment, upon check-in, any guest that has fleas/ticks or is very untidy will receive a mandatory treatment. Rest assured your pet will be wonderfully cared for until your return.
Top
WHAT WILL MY PET BE DOING DURING HIS VACATION?
The daily routine at the Lodge is very consistent. Within a day or so, your pet will know and look forward to our daily activities. Much like children's Day Care, our “kids” also look forward to their playtimes, mealtimes, and nap & snack times.
Our daily room rates include Room Service featuring; Fresh Food and Water, Maid Service including Fresh Bedding, Morning and Afternoon Snacks, and Nightly Tuck-in with Chin Scratches.
Our guests enjoy their own quiet area. Their suites are roomy, offering multiple levels as most cats enjoy climbing up and down. Their rooms are thoroughly cleaned daily.
WE ARE ANIMAL LOVERS! Be assured that while your pet visits with us, he will be petted, hugged, and talked to throughout the day. Your pet's emotional well being is extremely important to us. We believe the loving care we provide is very special and absolutely necessary to earn your pet's trust and friendship.
Top
WHAT ARE THE PEAK RESERVATION DATES?
DO YOU REQUIRE A DEPOSIT?
A $100 deposit is require to hold all peak reservations; a $50 deposit is required to hold all non-peak reservations. These deposits are non-refundable, but will be credited to Client's account for future service at Inn To Cats if cancellation is made within the time frames listed below. If reservation is not cancelled, the deposit will be applied to the boarding fees for said reservation.
WHAT IS YOUR CANCELLATION POLICY?
Cancellation notice must be received by Inn To Cats a minimum of fourteen (14) days prior to scheduled check-in for peak reservations and seven (7) days prior to scheduled check-in for non-peak reservations. The reservation deposit will be credited to Client's account for future service at Inn To Cats if cancellation meets minimum requirement. Cancellations that do not meet the minimum requirement, including no-shows, will forfeit the reservation deposit.
IS THERE A MINIMUM CHARGE?
Peak reservations require a minimum five (5) night charge and non-peak reservations require a two (2) night minimum charge. Pet is not required to stay at Inn To Cats for a minimum number of nights.
DOES INN TO CATS OFFER BOARDING DISCOUNTS?
Yes, we do! We offer discounts based on length of stay (the longer the reservation, the greater the discount). Because we currently have a four cat maximum due to zoning restrictions, we are unable to offer multi-cat discounts at this time. We also offer a reduced rate during non-peak dates
MAKE YOUR RESERVATIONS EARLY, ESPECIALLY FOR HOLIDAY AND VACATION TIMES!
Be sure to check with your veterinarian to be certain that your pet's annual vaccines are up to date. This includes: FVRCP AND RABIES. If your pet has not stayed with us previously, or if your pet has had his yearly shots since his last visit, please. They will be needed to register your pet. For your pets protection, all guests must have current vaccinations! BRING A COPY OF YOUR PET'S SHOT RECORDS WITH YOU OR HAVE YOUR PET'S VETERINARIAN EMAIL THEM TO INFO@INNTOCATS.COM
Introduce your cat to the carrier before you need to use it for transport. Make it a familiar, secure and pleasant place so your cat feels comfortable and safe being in and around the carrier.
Here are some tips for familiarizing your cat with the carrier:
* Set the carrier in a favorite place for your cat (in the sun, or on a favorite sofa).
*Put a favorite blanket or soft, absorbent towel in the bottom.
*Place a few kibbles of your cat’s food or a favorite treat in the carrier.
*Use a pheromone spray or wipe (such as Feliway) to help calm your cat.
*Leave the door open and let your cat get comfortable going in and out. When your cat intentionally chooses the carrier as a preferred hiding place, you can close the door for small periods of time – just a few seconds at first.
*Make the carrier a comfortable resting, feeding or play location. Keep the transport carrier out and accessible in the home, not just when you’re taking your cat somewhere.
Top
WHAT CAN I EXPECT WHEN WE ARRIVE?
YOUR PET MUST BE ON A LEASH OR IN A CARRIER!
For your pet's safety and security, our door is kept locked at all times. Please ring the doorbell and we will come down to let you in.
You will be asked to completely fill out our Guest Care and Contract sheet. (Yes, we really need this information every visit! It authorizes us and your veterinarian to care for your pet.) For a speedy check-in, you may download our Boarding Contract & Guest Services Menu (coming soon!) sheet and complete it before you arrive.
Included in the information needed will be your name, address, phone number at home and office, as well as information about each pet you bring: name, breed, color, sex, age, Veterinarian of record, and any medical information that is necessary for him to have a safe stay. VERY IMPORTANT will be an Emergency phone or cell number where YOU can be reached in case of an emergency with your pet. If you are to be out of the country or for any reason unreachable, please be prepared to leave the number of someone who will make any important decisions for you in your absence.
For medical problems, your Veterinarian of record will be called and if medical treatment is needed, your pet will see his own doctor. In a medical emergency and if, your Veterinarian is unavailable; your pet will see the closest Veterinarian available.
For your pet's protection, our discharge policy requires that we know ahead of time if your pet is to be released to anyone other than yourself. This name must be on the contract when you sign in.
Also listed for your selection are our many Special Services that make your pet's visit extra special! Bedding from home is unnecessary and discouraged; every guest room is furnished with soft bedding.
Your pet will be examined and observed for any notable problems on check in and throughout his stay. Any problems or conditions will be noted and brought to your attention. Any serious or major problems will be treated appropriately. To insure every guest a flea free, clean and fresh environment, upon check-in, any guest that has fleas/ticks or is very untidy will receive a mandatory treatment. Rest assured your pet will be wonderfully cared for until your return.
Top
WHAT WILL MY PET BE DOING DURING HIS VACATION?
The daily routine at the Lodge is very consistent. Within a day or so, your pet will know and look forward to our daily activities. Much like children's Day Care, our “kids” also look forward to their playtimes, mealtimes, and nap & snack times.
Our daily room rates include Room Service featuring; Fresh Food and Water, Maid Service including Fresh Bedding, Morning and Afternoon Snacks, and Nightly Tuck-in with Chin Scratches.
Our guests enjoy their own quiet area. Their suites are roomy, offering multiple levels as most cats enjoy climbing up and down. Their rooms are thoroughly cleaned daily.
WE ARE ANIMAL LOVERS! Be assured that while your pet visits with us, he will be petted, hugged, and talked to throughout the day. Your pet's emotional well being is extremely important to us. We believe the loving care we provide is very special and absolutely necessary to earn your pet's trust and friendship.
Top
WHAT ARE THE PEAK RESERVATION DATES?
- Friday before Memorial Day through Tuesday after Labor Day
- Sunday before Thanksgiving through Monday after Thanksgiving
- December 18th through January 3rd
DO YOU REQUIRE A DEPOSIT?
A $100 deposit is require to hold all peak reservations; a $50 deposit is required to hold all non-peak reservations. These deposits are non-refundable, but will be credited to Client's account for future service at Inn To Cats if cancellation is made within the time frames listed below. If reservation is not cancelled, the deposit will be applied to the boarding fees for said reservation.
WHAT IS YOUR CANCELLATION POLICY?
Cancellation notice must be received by Inn To Cats a minimum of fourteen (14) days prior to scheduled check-in for peak reservations and seven (7) days prior to scheduled check-in for non-peak reservations. The reservation deposit will be credited to Client's account for future service at Inn To Cats if cancellation meets minimum requirement. Cancellations that do not meet the minimum requirement, including no-shows, will forfeit the reservation deposit.
IS THERE A MINIMUM CHARGE?
Peak reservations require a minimum five (5) night charge and non-peak reservations require a two (2) night minimum charge. Pet is not required to stay at Inn To Cats for a minimum number of nights.
DOES INN TO CATS OFFER BOARDING DISCOUNTS?
Yes, we do! We offer discounts based on length of stay (the longer the reservation, the greater the discount). Because we currently have a four cat maximum due to zoning restrictions, we are unable to offer multi-cat discounts at this time. We also offer a reduced rate during non-peak dates