Inn To Cats . . . because they're family!
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Frequently Asked Questions
(If you don't find an answer to your question here though, please don't hesitate to contact us!) 

WHAT SHOULD I DO BEFORE BRINGING MY PET TO VISIT?

WHAT CAN I EXPECT WHEN WE ARRIVE?

WHAT WILL MY PET BE DOING DURING HIS VACATION?

DOES INN TO CATS OFFER BOARDING DISCOUNTS?​​
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WHAT ARE THE PEAK RESERVATION DATES?

DO YOU REQUIRE A DEPOSIT?


WHAT IS YOUR CANCELLATION POLICY?

IS THERE A MINIMUM CHARGE?
​WHAT SHOULD I DO BEFORE BRINGING MY PET TO VISIT?
  • MAKE YOUR RESERVATIONS EARLY, ESPECIALLY FOR HOLIDAY AND VACATION TIMES!
  • Be sure to check with your veterinarian to be certain that your pet's annual vaccines are up to date. This includes: FVRCP AND RABIES. If your pet has not stayed with us previously, or if your pet has had his yearly shots since his last visit, please BRING A COPY OF YOUR PET'S SHOT RECORDS WITH YOU OR HAVE YOUR PET'S VETERINARIAN EMAIL THEM TO [email protected]
  • Introduce your cat to the carrier before you need to use it for transport. Make it a familiar, secure and pleasant place so your cat feels comfortable and safe being in and around the carrier.
Here are some tips for familiarizing your cat with the carrier:

* Set the carrier in a favorite place for your cat (in the sun, or on a favorite sofa). 

*Put a favorite blanket or soft, absorbent towel in the bottom.

*Place a few kibbles of your cat’s food or a favorite treat in the carrier.

*Use a pheromone spray or wipe (such as Feliway) to help calm your cat.

*Leave the door open and let your cat get comfortable going in and out. When your cat intentionally chooses the carrier as a preferred hiding place, you can close the door for small periods of time – just a few seconds at first.

*Make the carrier a comfortable resting, feeding or play location. Keep the transport carrier out and accessible in the home, not just when you’re taking your cat somewhere.

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WHAT CAN I EXPECT WHEN WE ARRIVE?

YOUR PET MUST BE ON A LEASH OR IN A CARRIER!

All check-ins, check-outs, and tours are BY APPOINTMENT ONLY. Please let us know as soon as possible if you will not be able to arrive at your scheduled time. We prepare our current guests in advance to help keep their stress to a minimum and safety to a maximum, so early, late, and unexpected visitors can present a disruption to our routine.

For your pet's safety and security, our door is kept locked at all times. Please text or call the Inn and we will come down to let you in.

You will be asked to completely fill out our boarding paperwork, which can be done in advance or upon arrival. A new Check-In Form will need to be filled out for each cat, for each reservation. You will be asked to leave an emergency phone or cell number where YOU can be reached in case of an emergency with your pet. If you are to be out of the country or for any reason unreachable, please be prepared to leave the number of someone who will make any important decisions for you in your absence.
 
For medical problems, your veterinarian of record will be called and if medical treatment is needed, your pet will see his own doctor when possible. In a medical emergency and if, your veterinarian is either unavailable or too far away from the Inn, your pet will see the closest veterinarian available. 

Your pet will be examined and observed for any notable problems on check in and throughout his stay. Any problems or conditions will be noted and brought to your attention. Any serious or major problems will be treated appropriately. To insure every guest a flea free, clean and fresh environment, upon check-in, any guest that has fleas/ticks will receive a mandatory treatment. Rest assured your pet will be wonderfully cared for until your return.


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WHAT WILL MY PET BE DOING DURING HIS VACATION?

The daily routine at the Inn is very consistent. Within a day or so, your pet will know and look forward to our daily activities. Much like children's Day Care, our “kids” also look forward to their playtimes, mealtimes, and nap & snack times. 

Our daily room rates include Room Service featuring: Fresh Food and Water, Maid Service including Fresh Bedding, Morning and Afternoon Snacks, and Nightly Tuck-in with Chin Scratches (unless your cat prefers not to be touched).

Our guests enjoy their own quiet area. Their suites are roomy, offering multiple levels as most cats enjoy climbing up and down. Their rooms are thoroughly cleaned daily. 

WE ARE ANIMAL LOVERS! Be assured that while your pet visits with us, he will be petted, hugged, and talked to throughout the day. Your pet's emotional well being is extremely important to us. We believe the loving care we provide is very special and absolutely necessary to earn your pet's trust and friendship.


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WHAT ARE THE PEAK RESERVATION DATES?

  • Friday before Memorial Day through Tuesday after Labor Day
  • Sunday before Thanksgiving through Monday after Thanksgiving
  • December 18th through January 3rd


DO YOU REQUIRE A DEPOSIT?

A $100 or 25% deposit (whichever is greater) is require to hold all reservations. These deposits are non-refundable, but will be credited to Client's account for future service at Inn To Cats if cancellation is made within the time frames listed below. If reservation is not cancelled, the deposit will be applied to the boarding fees for said reservation.  

WHAT IS YOUR CANCELLATION POLICY?

Cancellation notice must be received by Inn To Cats a minimum of fourteen (14) days prior to scheduled boarding dates. The reservation deposit will be credited to Client's account for future service at Inn To Cats if cancellation meets minimum requirement. Cancellations that do not meet the minimum requirement, including no-shows, early check-outs, or late check-ins, will forfeit the reservation deposit. 

DOES INN TO CATS OFFER BOARDING DISCOUNTS?

Yes, we do!  We offer discounts based on length of stay (the longer the reservation, the greater the discount). Stay tuned for updates, including multi-cat discounts, coming mid-2023!

Inn To Cats

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What our customers have to say 

​"Ashleigh is the BEST! We needed to board our cat for the first time (ever) and were worried when we started looking into cat boarding. Our cat is very shy, nervous around strangers and other pets, and has a medical condition. When we discovered Inn to Cats it felt too good to be true! But it really is the Holy Grail! Our cat had a spacious room to herself, and Ashleigh worked tirelessly to befriend her. Not only did Ashleigh give her excellent care, she was gentle in her methods and I felt completely at ease for the duration of her stay. We cannot recommend Inn to Cats enough!" - Susan B.
"Ashleigh did a great job with my cats. One of the cats needs medication twice daily, and is sometimes finicky about taking it. When Bianca wouldn't cooperate, Ashleigh was persistent and creative in getting her to take the medications without using force. I was comfortable knowing they were in good hands and will definitely use this service again."  - Amanda J.
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